BattaluAt Battalu, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines what information we collect, why we collect it, how it is used, and your rights regarding your personal information when you use our mobile application and website.
1. Information We Collect
To provide you with our premium laundry and dry-cleaning services, we collect the following types of information:
- Personal Information: Name, Email Address, and Phone Number (used for account creation, communication, and order updates).
- Location Data: Precise location and Physical Addresses (used to accurately schedule pickups and ensure on-time deliveries).
- Usage Data: Basic app usage metrics to help us improve our services and app functionality.
2. How We Use Your Data
We only use your data to fulfill our core services. Specifically, your data is used to:
- Create and manage your Battalu account.
- Process your laundry orders, schedule pickups, and coordinate deliveries.
- Send order status updates via app notifications or SMS.
- Provide customer support and respond to your queries.
3. Data Security & Encryption
Your privacy is our priority. All personal information and location data collected by the Battalu app is encrypted in transit using industry-standard security protocols (via Firebase). This ensures that your data remains safe and secure between your device and our servers.
4. Data Sharing
We do not sell, rent, or trade your personal data to third-party brokers or advertisers under any circumstances. Data is only shared with our trusted delivery partners strictly for the purpose of fulfilling your laundry order.
5. Your Rights & Data Deletion
You have full control over your data. If you wish to delete your account and all associated personal data from our systems, you can do so at any time directly within the Battalu app:
- Open the Battalu app and navigate to the Profile tab.
- Tap on Delete Account and confirm.
Alternatively, you may contact our support team at any time to request data removal.
6. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please reach out to our dedicated support team:
- Email: monica@battalu.com
- Phone: +91 94940 78423